CUSTOMER SERVICE

My Account
4
Registering
4Benefits of Registering
4Signing In
4Username & Password
4Account/User Name
4Forgotten Password
4Accessing/Changing Account Information
4Email Sign Up

Size and Product Information
4Size Information
4Measure yourself for apparel
4Measure your clothes
4
Sizing Tips
4Product Sizing
4Footwear Sizing
4Colour Accuracy
4Prices

As you Shop/ Browse
4
Shopping Bag
4iWish

Purchasing
4Placing an Order
4Orders & Acceptance of your Order
4Payment
4Eligibility to Purchase
4Change in order status
4Order Cancellation
4Terms & Conditions

Shipping Information
4Shipments & Delivery
4Shipping Carriers
4Shipping Costs
4Wrong Delivery Address
4Delivery Time
4Delivery Date Confirmation
4Order Tracking

Custom, Import Duties & Taxes Information

Exchange Information
4How to Exchange
4Exchange Form
4Exchange Policy


Security & Technical Matters
4Credit Card Security
4How To Check Your Browser Security
4Monitor Settings
4Connection Speed
Terms & Conditions
4Terms of Service
4Site Contents
4Your Data
4Your Activity
4User Comments and Feedback
4Bougan-villa’s Communications to you
4Links to Third-party Websites and Services
4Limitation of Liability
4Indemnification
4Privacy Policy
4No Unauthorised Copying or Distribution
4Our Relationship
4Entire Agreement
4No Waiver
4Governing Law

Privacy Policy
4Personal Information collection
4Other Information collection
4What About Cookies?
4Information Usage & Sharing
4Accessing and modifying information
4Safeguarding Information
4Your Consent
4Changes To The Privacy Policy

Security & Technical Matters

Credit Card Security
Security is probably one of the most significant concerns for both the shopper and retailer during an online transaction. Protecting the safety of your credit card information is important to us. Our authorized payment gateway CCavenue uses Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it gets transmitted. SSL is the gold standard in Internet encryption technology, which is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

For added safety, we do not store credit card information on our web server.This significantly reduces the chances of Internet credit card fraud. Unfortunately this also means that on future orders, you will have to tell us your credit card information again. We apologize for the inconvenience but believe that the safety benefits are worth this action. It is our policy never to send private information, such as your credit card details via email.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our site, and you do so at your own risk.

How To Check Your Browser Security
When you are done shopping and are ready to pay, you get linked to Bougan-villa’s verisign certified secure authorized payment gateway CCavenue. At this time the connection will change to a secure channel displaying the URL
https://www.ccavenue.com/txn/do_trans.jsp

You will notice that when you look at the location (URL) field at the top of the browser you will see it begin with https: instead of the normal http: This means that you are in secure mode.
You can also verify the security of a document by examining the security icon at the bottom-right hand corner of your browser. (Usually a lock and key padlock or a solid gold key depending on your browser and version.)

This is your assurance that your browser and our server are communicating securely. All information transmitted on our secure online payment is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone.

You make your payment on to our authorized verisign secure payment gateway CCavenue directly. No credit card information is stored or saved on the Bougan-villa website.

Monitor Settings
Bougan-villa looks best at a monitor resolution setting of 1024 x 768 pixels.
To enhance your shopping experience, set your monitor to display millions of colors. Although you will get best results from our site when your monitor is set at millions of colors, all images, except photographs, are optimized at 256 colors. We try our best to display the colors of our products as accurately as possible. It is also a good idea to make sure your display font is set to a small-sized font when viewing our site.

Connection Speed
For optimum speed, it is best to access our site with a 28.8kps modem or better. Our pages are designed to transfer as quickly as possible over such a connection.

Terms & Conditions

Terms of Service
These Terms of Service(“TOS”) of Sale govern the sale of merchandise by FUCHSIA VINE DESIGNS PVT LTD to you through its site www.bougan-villa.com(the "Site" or “Bougan-villa). Your use of the Site to purchase merchandise indicates your agreement to follow and to be bound by these Terms and Conditions of Sale. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. We may modify the TOS from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms.

Site Contents
The Contents of our Site, and the Site as a whole, are intended solely for personal, non commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

You may not post or transmit through the Site: advertising or commercial solicitations; promotional materials relating to Web site or online services which are competitive with us and/or the Site; software or other materials that contain so-called viruses, worms, time bombs, Trojan horses, or other harmful or disruptive component; political campaign materials; chain letters; mass mailings; spam mail; material protected by copyright, trademark or any other proprietary right; any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Site or their contents; or posts that express or imply that any statements you make are endorsed by us, without our prior written consent. Additionally, you may not harvest or collect information about Site visitors or Members without their express consent.

Occasionally there may be information on Bougan-villa that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Your Data
You acknowledge and agree that we have the right to access and disclose your information in order to comply with applicable laws and lawful government requests, and to protect Bougan-villa or its users.
You agree that Bougan-villa may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Bougan-villa may use your information for marketing and promotional purposes. You can tell us not to disclose your information by ticking the appropriate box on your registration form.
We shall share your personal data with companies and organisations in order to enable us to perform credit checks and you hereby consent to us so doing.

Your Activity
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

User Comments, Feedback, Postcards And Other Submissions.
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Bougan-villa on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Bougan-villa's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Bougan-villa of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Bougan-villa will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Bougan-villa is and shall be under no obligation
(1) to maintain any Comments in confidence;
(2) to pay to user any compensation for any Comments; or
(3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Bougan-villa’s Communications to you
You agree that Bougan-villa may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Bougan-villa 's products or services, or for such other purpose(s) as Bougan-villa deems appropriate. This shall not be construed as spam email since you are provided an option to subscribe/unsubscribe to the services.

Links to Third-party Websites and Services
We may include hyperlinks on this Site to other websites or resources operated by parties other than Bougan-villa, including advertisers. We are not responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information it places on this Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

Indemnification
At our request, you agree fully to defend, indemnify and hold harmless Bougan-villa immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

Privacy Policy
To read our Privacy Policy, click the link on the bottom left of this page. If you are under 18, you must let your parent or guardian know about Bougan-villa's Privacy Policy before you register to use this Site or any of this Site's services.

No Unauthorised Copying or Distribution
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in the Content, Bougan-villa Software and all HTML and other code contained in this Site, shall remain at all times vested in Bougan-villa and/or its licensors and is protected by copyright and other laws and international treaty provisions. You are permitted to use this material only as expressly authorised by Bougan-villa or its licensors. Any reproduction or redistribution of the above listed materials is prohibited by law and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.

Our Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Bougan-villa as a result your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Bougan-villa, and we shall not be liable for any representation, act, or omission on your part.

Entire Agreement

The TOS (as amended from time to time) constitutes the entire agreement between you and Bougan-villa regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Bougan-villa in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. You confirm that, in agreeing to accept the TOS, you have not relied on any representation save insofar as the same has expressly been made a representation in the TOS and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the TOS save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the TOS.

No Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Governing Law
The TOS will be governed by and construed in accordance with the laws of New Delhi, India only.